Refund policy

Solula Refund Policy

At Solula, we are committed to delivering the highest quality products and ensuring 100% satisfaction for our customers. While we do not accept returns, we are dedicated to making things right if you are not completely satisfied with your purchase.

Refund Policy:

1. 100% Satisfaction Guarantee: If you are not fully satisfied with your Solula purchase, please let us know. We stand behind our products and are committed to ensuring your complete satisfaction.
2. How to Request a Refund:
• Contact our Customer Service Team within 30 days of your purchase.
• Provide your order number, the reason for your dissatisfaction, and any relevant details or photos.
• Our team will review your request and respond within 3-5 business days.
3. Refund Options:
• Full Refund: We will issue a full refund to your original method of payment.
• Replacement: If you prefer, we can send a replacement product at no additional cost to you.
4. Eligibility:
• Refunds are available for purchases made directly from Solula Tostones or our authorized retailers.
• Requests made after 30 days from the date of purchase may not be eligible for a refund.
5. Non-Returnable Policy:
• Due to the nature of our products, we do not accept returns. However, we are happy to provide refunds or replacements as outlined above to ensure your satisfaction.
6. Contact Information:
• Email: info@enjoysolula.com
• Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

We value your business and appreciate your understanding of our refund policy. Thank you for choosing Solula Tostones!